Returns & Exchanges

At Dufresne Furniture and Appliances, we want you to be completely satisfied with your home investment. If your purchase doesn't perfectly fit your space or lifestyle, our streamlined return and exchange process is designed to help you find the right solution.

Return Process

• 1.
  Contact Guest Services

  Reach out to our customer care team within 48 hours of delivery to initiate your request and discuss any concerns regarding your furniture or appliances.

• 2.
  Assessment and Authorization

  Our team will review your request to ensure the items are in original condition and provide you with a Return Authorization number for tracking.

• 3.
  Schedule a Pickup

  Once approved, we will coordinate a convenient time for our professional delivery team to collect the items from your home, or you may return small appliances to your nearest showroom.

• 4.
  Refund or Exchange Processing

  After a successful inspection of the returned goods, we will process your refund to the original payment method or apply the credit toward your new selection.